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2452 Cherry Laurel Dr, Sanford, FL 32771, United States

Frequently Asked Questions!

Is there a fee for returning an item?

Yes, a flat restocking fee of $15.00 is applied to all standard returns. This fee is deducted from your final refund amount.

How soon will I receive my refund?

Once we receive and inspect your returned item, your refund will be processed back to your original payment method within 10 business days.

How can I contact customer support?

You can reach our support team via email at support@alecmartllc.com or by phone at +1 (914) 520-0916. We are available Monday through Friday, 9:00 AM – 5:00 PM EST, and typically respond within one business day.

How long will it take to receive my order?

For all orders within the USA, the total delivery time is 3-5 business days. This includes a 1-2 business day handling period followed by 2-3 business days in transit via carriers like UPS.

What is the daily order cut-off time?

Our daily cut-off time is 2:00 PM Eastern Standard Time (EST). Orders placed before this time will begin processing the same day; orders placed after 2:00 PM will begin processing the following business day.

What is your return policy?

We offer a 30-day return window from the date of delivery. To be eligible, items must be in their original, unused condition with all packaging intact.

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Frequently Asked Questions!